Frequently Asked Questions
Everything you need to know about your luxury jewelry purchase.
Are all Jacoje products made of real gold?
Yes, all our jewelry is crafted from solid 10k, 14k, or 18k gold. We do not sell gold-plated or gold-filled items.
How long does shipping take?
Most orders are processed within 1-3 business days. Domestic shipping typically takes 3-5 business days depending on the selected shipping method at checkout.
What is your return policy?
We offer a 7-day return policy for most items in their original, unworn condition. Please note that custom orders and certain high-value pieces may be final sale.
Do you provide a warranty on your jewelry?
We stand behind the quality of our craftsmanship. We offer a limited lifetime warranty against manufacturing defects to ensure your piece lasts a lifetime.
Can I get my chain or bracelet resized?
We offer resizing services for a fee on specific items. Please contact our customer support team before purchasing to confirm if your desired piece can be modified.
Do you offer financing options?
Yes, we partner with several providers like Affirm and Klarna to offer flexible payment plans at checkout, allowing you to pay over time.